Help Desk Technician

The top 10 percent makes over $111,000 per year, while the bottom 10 percent under $45,000 per year. As you move along in your career, you may start taking on more responsibilities or notice that you’ve taken on a leadership role. Using our career map, a Help Desk Engineer can remote career determine their career goals through the career progression. For example, they could start out with a role such as Systems Administrator, progress to a title such as Information Technology Manager and then eventually end up with the title Information Technology Director.

Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time. Career advancement for a help desk analyst highly depends on their specific education, certification and knowledge, but after gaining experience they can advance to a role as a system administrator or network administrator. Becoming qualified for a help desk job is easier than you think. Anyone with basic computer knowledge, an interest in technology, and the desire to succeed will do well in a help desk professional training program.

If there is anything being said here it should be that anyone can pursue IT-related careers, even if they majored in something completely unrelated — especially art-related backgrounds. The most important skill for a helpdesk technician is their ability to communicate and listen well. Even if they do not specialize in IT, every company needs customer support, and it is a great way to gain experience working with computers before moving into the field of computer science https://remotemode.net/ or another related major. A service desk engineer typically works multiple shifts during a month. Most companies provide round-the-clock customer support and technical engineers typically manage this support. An engineer may also be required to work weekends and holidays, depending on the organization. Community colleges also provide a great way for people to get the necessary training required in order to start working as help desk technicians at entry-level salaries.

Common Questions About Career Advices For A Help Desk Analyst

Since traditional IT education focuses on just one area at a time, companies are having to hire someone to manage each area. This is hands-down the very best thing a person looking to break into IT — or in the early years of their career — can do. Someone with a cert in routing and switching could become a network engineer and make a great living. Service providers provide WAN, Internet connectivity, and other services to customers. Usually, VARs advise customers on which service provider and type of connectivity to use for their specific need. ITIL V3 Foundation Certificate – this might be desirable to some organizations but certainly wouldn’t always be a requirement.

Our online training is a convenient option for anyone juggling the demands of a family or a job. As a student in SCI’s program, you’ll learn what every help desk tech should know. You’ll graduate with the expertise and knowledge needed to launch your career. Many employers require help desk analysts to have one to five years of work experience. Individuals gain experience in an entry-level help desk position, and the U.S. Bureau of Labor Statistics reports that many companies provide on-the-job training for new employees. With the recent advent of sophisticated online simulations, and PC hardware packages which can be mailed to remote students, help desk technician training works well in a distance learning format.

Earn Certification

So, learners can now earn up to 12 college credits for completing the program. This opens up additional pathways to help learners get the degree they need to move beyond the entry-level job and advance their IT career into more senior, higher-paying positions. Modern courses and learning activities in state-of-the-art technologies prepare you for your new career.

• Job listings are expected to grow 6 percent through 2026, and salaries usually hover around $81,000 a year, according to the Bureau of Labor Statistics.
• Proven working experience in IT systems administration / support / configuration.
• As a remote advisor you’re not going to have a manager behind you every day, so you need to be conscientious about that.
• The two main takeaways that I hope every entry level person reading this post walks away with are have a plan build a network of people.
• Also, with these challenges come great rewards—working with IT support means that when something goes wrong for an employee at work , your solution will make them happier than when they started out.

You have the opportunity to really brighten someone’s day which is a pretty cool job to have if you ask me. Software development, computer network architecture, and computer programming are other possible professions those working on the IT help desk or in other entry-level IT positions can pursue. In today’s ever-changing job marketplace, there’s no one career pathway. IT continues to be one of the country’s most in-demand fields, and with a little experience and a lot of passion for learning new skills, you’re open to limitless opportunities.

Help Desk Engineer Education

Answers calls or work orders from users requiring technology assistance; courteously ascertains reason for the call and determines whether issue can be immediately resolved or elevated to other staff. Provide technical peer consulting to our team members and work with other departments to ensure customer success. In a way, being part of a badass community of IT people can be like having a world-class mentor that can give you their two cents every time you’re stepping into unknown waters or need some sort of reassurance. Here’s what you need to do to avoid getting stuck at your entry-level role and move up the industry faster than what most people would say is possible. All these roles have a lot of churn so there should be plenty of opportunities to move up in your company –no need to get your resume out there yet. So if you’re already there, just make sure your name is “in” so it can be considered for upcoming openings.

A service desk engineer job description typically includes both technical and communication skills. The engineer needs to have a strong professional phone etiquette and a good knack for solving technical problems over a phone. This requires patience and determination to solve difficult technical problems from a remote location. Help Desk Engineers provide technical help to non-IT computer users. They may work with the users in person or remotely by phone or video.

Potential Help Desk Support Interview Questions

Without the expertise of computer support specialists, many businesses and organizations would have difficulty operating. Help desk professionals are a vital part of most organizations, as they help keep computer downtime to a minimum. Learn about the education and training needed to become a help desk support professional. Getting started as a help desk professional can be as easy as earning a foundational IT certification.

Computer programs rely on passwords and tight security controls to protect the information stored in the system. A service desk engineer typically handles the password authorization controls for a company. He is the person responsible for enabling and disabling passwords for computer software used by a company. The IT service desk can be a hugely rewarding role, after all you’re helping people to resolve their issues every day. When you genuinely want to help someone, that desire comes across in your customer service.

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It is why I can see a future for myself here; maybe even retire. We meet with our students and walk them through the enrollment process personally.

Some technical schools and colleges design their curricula to prepare students to take the CompTIA A+ Computer Troubleshooting Certification. The CompTIA credential meets industry standards and is a compulsory requirement in many corporations, including Microsoft, Cisco and Hewlett-Packard. Certification is earned after technicians pass two exams and complete 500 hours of technical field experience. It is a good idea to reach out to technicians within the company to see if they are willing to pass on their knowledge. Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. Browse campus & online degrees, vocational certificates and self-paced courses matching the help desk technician education requirements and career path.

Next, students are shown tools and websites that will help them complete some tasks faster, easier, and more professionally. In the last section the instructors uncover the PC from inside and demonstrate how it works, what parts are there, explore some troubleshooting basics and hardware upgrade. For many people, Technical support and help desk positions are the traditional points of entry into IT. Since most industries nowadays rely on technology, IT and help desk support staff has opportunities to be employed within a wide variety of industries.

It’s an intentional goal to care for our students and families as if they are our own. We walk students through their educational journey in a way that is very personal, helping them succeed until graduation. May consider an equivalent combination of education, training and/or work experience.

What Does A Help Desk Engineer Do

Because of this, it’s critical that help desk technicians possess specific qualities. Help desk technician is the first job role many IT pros find themselves in and is often a steppingstone to other job roles. A strong start on the help desk can set individuals up for a successful career in IT. Included in the Service Desk Engineers tasks are installing, upgrading, supporting, and resolving issues relating to PCs or laptops, printers, scanners, phones, VoIP, besides the Intranet, LAN, and WAN, hardware, and software. Help desk technicians are vital to the IT workforce, as they keep the technologies that organizations rely on to do business up-to-date and running smoothly. You may find that experience in other jobs will help you Data processing. In fact, many Help Desk Engineer jobs require experience in a role such as Technical Support Specialist.

• Want the opportunity to have a direct impact upon their team and the company.
• Getting a job on a corporate IT service desk is a great idea if you want a career in IT.
• We’re now hiring a Help Desk Technician to help us keep growing.

They rely on the services of computer support specialists to troubleshoot and resolve their IT problems. Help desk analysts, also known as help desk technicians, act as the point of contact between computer users and the information technology department. They communicate with customers to diagnose computer issues and assist with the setup, installation, and use of new software or hardware.